Personalised items

Because personalised products are made uniquely for you, they cannot be returned or exchanged unless they arrive damaged or faulty, or the personalisation differs from what you approved.

Ready-made items

Non-personalised items may be returned within 14 days of delivery if they are unused and in their original condition. Please contact us before sending anything back so we can guide you.

Damaged or faulty orders

• Contact us within 48 hours of delivery with your order email and a photo of the item.
• We will arrange a replacement or a refund once the issue is confirmed.

Refunds

Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.

Starting a return

Send us a message with your order details and we will get back to you within one working day. Contact us.